Question 1

What is AttendSure?

Accepted Answer

AttendSure is live monitoring and participation-evidence software for Zoom, Microsoft Teams and Google Meet. It shows you the session as it happens in Live View, follows camera status against a threshold you set, lets you ask participants to confirm they are there with a Presence Check, and turns all of it into a timestamped record you can export.

Question 2

Who is AttendSure for?

Accepted Answer

Any organisation running facilitated online sessions where participation matters - training and education providers, corporate teams, compliance-focused teams, and anyone running coaching, mentoring or community sessions.

Question 3

How does AttendSure work?

Accepted Answer

On Zoom, you connect your Zoom account once. AttendSure then runs in your own browser tab - not a bot on our servers - showing you the live session, reading camera on/off status, sending Presence Checks through Zoom chat, and compiling a timestamped record you can export. Each time you start a class you choose how it joins: alongside you, under a name you choose, when you are in the meeting yourself; or with "Monitor for me", under your own Zoom account, when you are not attending. On Microsoft Teams and Google Meet you paste the meeting link instead, and an AttendSure guest joins the meeting for you.

Question 4

Does AttendSure work with Microsoft Teams and Google Meet?

Accepted Answer

Yes. Alongside Zoom, AttendSure monitors Microsoft Teams and Google Meet sessions: live participant and camera on/off monitoring, camera-off timers and alerts, Live View, Presence Checks, Trainer Break Control, attendance reports and exports, certificates and scheduled start. Two things differ from Zoom. Teams and Meet do not allow private messages from a bot, so private reminders are Zoom-only - instead you can choose to post a general camera reminder to the meeting chat, which never names anyone. And on Teams, webinars, town halls and live events, meetings that require registration, and breakout rooms are not supported; an organisation’s Teams IT policy can also block outside bots from joining. Teams and Google Meet monitoring uses AttendSure Hours - every organisation gets 5 free to start, and 10 more on its first paid plan (see AttendSure Hours below).

Question 5

How does AttendSure join a Teams or Google Meet meeting?

Accepted Answer

Paste the Teams or Meet link on the Connect screen - no Zoom account is needed. An AttendSure bot, run by our meeting-bot provider Recall.ai, joins the meeting as a guest named "AttendSure", and the meeting host admits it from the lobby or the ask-to-join list, like any other guest. Its tile in the meeting shows "AttendSure - Taking attendance for this session - nothing is recorded", so everyone can see it is there. If you schedule the start 10 or more minutes ahead, the bot is booked in advance and joins on time.

Question 6

Can AttendSure track attendance in Microsoft Teams?

Accepted Answer

Yes. Paste the meeting link and admit AttendSure from the lobby. It records join and leave times and each person’s camera status, and works even if your laptop sleeps.

Question 7

Can AttendSure track attendance in Google Meet without the Workspace attendance report?

Accepted Answer

Yes. AttendSure works on Google Meet on any Google account, including free Gmail accounts, as long as the meeting lets people from outside the organisation join. There’s no extension to install.

Question 8

Does AttendSure need a Teams or Google Workspace admin to set it up?

Accepted Answer

No. AttendSure joins as a guest. The only requirement is that the meeting allows guests to join.

Question 9

Does AttendSure record my meetings?

Accepted Answer

No. Live View shows you the session as it happens and keeps none of it - showing and recording are different things. We never record or store video, audio, files or screen shares, we never store the text of meeting chat, and we do not transcribe, use facial recognition or analyse expressions. On Zoom, Zoom messaging is used only to deliver private reminders and Presence Check messages; on Teams and Meet, see "Does AttendSure read the meeting chat?".

Question 10

Is anything recorded on Teams or Meet?

Accepted Answer

No. The AttendSure bot is created with no video recording, no audio recording and no transcription, and with zero retention at Recall.ai, so nothing from the meeting is kept there once it ends. Live View streams participants’ cameras live to your screen and is never recorded or stored. What AttendSure keeps is the attendance record - joins and leaves, times and camera on/off - the same kind of record as for Zoom. The short-lived event rows the bot sends while the session runs are deleted 7 days after it.

Question 11

What devices and browsers are supported?

Accepted Answer

On Zoom, monitoring runs through the Zoom Meeting SDK, which needs a recent Chrome, Edge or Firefox on a desktop or laptop. Reports, settings and the rest of the dashboard work on a tablet or phone as well. Participants need nothing installed beyond Zoom, Teams or Meet itself.

Question 12

How accurate is the monitoring?

Accepted Answer

Camera status events are received in real time from Zoom, so status changes are captured within seconds and timestamped. On Teams and Meet, events reach AttendSure in about a second.

Question 13

Can I try it before I buy?

Accepted Answer

Yes - every plan starts with a 14-day free trial, and no card is needed to start it. Nothing is charged during the trial. When you are ready, choose a plan and add a card from Billing; if you do nothing, monitoring simply pauses when the trial ends and your records stay available.

Question 14

What exactly does AttendSure monitor?

Accepted Answer

Camera on/off status, the time each participant spends off camera, the timestamps of every status change, and - where you use it - every Presence Check issued, whether it was confirmed, missed or exempt, and how long each confirmation took.

Question 15

Can I set custom thresholds?

Accepted Answer

Yes. Choose 5, 10, 15 or 20 minutes, and apply it per session or as an organisation default.

Question 16

Can I monitor multiple sessions at once?

Accepted Answer

Yes. Every plan can monitor at least one session at a time, and higher plans monitor more concurrently - see the exact limits on Pricing.

Question 17

Can I pause monitoring during breaks?

Accepted Answer

Yes. Pause from the dashboard and the paused period is noted in the session record.

Question 18

Are participants notified?

Accepted Answer

On Zoom, you can enable private reminders, which nudge a participant directly without calling them out in front of the group. Teams and Meet do not allow private messages from a bot, so there you can choose, per session, to post a general camera reminder to the meeting chat instead - it is off by default and never names anyone.

Question 19

Can I export the data?

Accepted Answer

Session reports export to Excel or CSV for reporting, reviews and record keeping.

Question 20

What is a Presence Check?

Accepted Answer

A request asking a participant to confirm they are still there. AttendSure sends them a private message in the Zoom chat with a single link. They open it, tap I’M HERE, and the reply is recorded against the session with the time it took. On Microsoft Teams and Google Meet, AttendSure posts one message in the meeting chat asking participants to reply, and each reply is matched to the person who sent it.

Question 21

Do participants need an AttendSure account?

Accepted Answer

No. Participants never sign up, sign in or install anything. On Zoom, a Presence Check link opens one page with one button, and it works on a phone or a laptop; on Microsoft Teams and Google Meet they reply in the meeting chat. The only thing they need is to be in your meeting.

Question 22

Can other people in the meeting see the check?

Accepted Answer

On Zoom, no. It is sent as a private message in the Zoom chat, so only the participant it was addressed to sees it. Nobody is called out in front of the room. On Teams and Meet, yes - those platforms do not allow private messages from a bot, so the check is one message to the whole meeting chat asking everyone to reply.

Question 23

What is the difference between a fixed and a randomised check?

Accepted Answer

A fixed interval sends checks at a predictable rhythm - every 15 minutes, say. A randomised interval varies the timing within that period so a check cannot be predicted or waited out. Randomised is the default, because a check you can anticipate is easier to game.

Question 24

Can I send a check myself, without waiting for the schedule?

Accepted Answer

Yes. You can send a manual check to one participant or to everyone at any point during the session, whether or not automatic checks are switched on.

Question 25

What happens if someone does not reply?

Accepted Answer

It is recorded as missed. A missed check means no acknowledgement arrived within the response window you set - nothing more. It is a gap in the evidence, not a finding about the person, and AttendSure never uses the result to decide anything about a participant automatically.

Question 26

What if someone is legitimately away, or presenting?

Accepted Answer

Exempt them for a set number of minutes. Their checks stop for that period while everyone else continues, and the exemption itself is recorded so the record explains the gap rather than leaving it unexplained.

Question 27

Can I pause checks for a break?

Accepted Answer

Yes. Pausing stops Presence Checks and freezes camera-off timers at the same time, so a scheduled break does not count against anyone. Resuming picks up where you left off.

Question 28

Does a confirmed check prove someone was paying attention?

Accepted Answer

No, and we will not claim otherwise. A confirmed check records that a particular person acknowledged at a particular moment. It does not establish that they were attentive, engaged or present for the rest of the session, and the record says so.

Question 29

What appears in the record?

Accepted Answer

For every check: who it went to, when it was issued, whether it was fixed, randomised or manual, the response window, whether it was confirmed, missed or exempt, and the response time for confirmations. All of it exports to Excel or CSV with the rest of the session.

Question 30

How long does setup take?

Accepted Answer

Usually two minutes. You authorise AttendSure in Zoom and you're ready for your next session. For Microsoft Teams or Google Meet there is nothing to authorise - you paste the meeting link when you start.

Question 31

Do I need admin permission to connect?

Accepted Answer

Usually not - each person connects their own Zoom account, so it is your own authorisation, not your organisation’s. Some Zoom plans are configured to require an account admin to pre-approve any app once; if yours is, Zoom will say so during the connection. On Microsoft Teams, an organisation’s IT policy can block outside bots from joining meetings; if yours does, AttendSure cannot join until your Teams admin allows it.

Question 32

Can I disconnect at any time?

Accepted Answer

Yes. Revoke access from your account or from Zoom, and monitoring stops immediately.

Question 33

Does it work with recurring meetings?

Accepted Answer

Yes. Your Zoom connection is one-off, so every occurrence works the same way - open AttendSure and start monitoring when the session begins. You do not have to attend yourself: choose "Monitor for me" and AttendSure joins under your own Zoom account. Either way, on Zoom monitoring happens in your AttendSure browser tab, which must stay open for the whole session and appears in the participant list like any other attendee; no separate service of ours joins a Zoom meeting. On Teams and Meet, paste the link for each occurrence and the meeting host admits the AttendSure guest.

Question 34

Does AttendSure read the meeting chat?

Accepted Answer

On Zoom, never - AttendSure only sends messages there (private reminders and Presence Checks) and does not read the chat. On Microsoft Teams and Google Meet, a Presence Check is one message in the meeting chat asking participants to reply, so AttendSure reads the chat only to recognise those replies and match each one to the person who sent it. The message text is never stored - only the fact that that person replied.

Question 35

Where is my data stored?

Accepted Answer

On secure, managed cloud infrastructure. All traffic is encrypted in transit with TLS, and Zoom tokens and saved meeting passcodes are encrypted at rest with AES-256-GCM.

Question 36

Who can see the reports?

Accepted Answer

Everyone you invite to your organisation. Session reports are scoped to the organisation rather than to the individual, so any member can open and export any session your organisation has run. Roles decide what people can CHANGE - deleting sessions, inviting or removing colleagues, retention and billing are Owner and Admin only. If you need per-person visibility, tell us; it is not how the product works today.

Question 37

Is AttendSure privacy compliant?

Accepted Answer

We are aligned with the Privacy Act 1988 and the Australian Privacy Principles, and we collect the minimum data required.

Question 38

Can I delete our data?

Accepted Answer

Yes. You can export or permanently delete your organisation's data from your account at any time.

Question 39

Do you sell data?

Accepted Answer

Never. We do not sell or use your data for advertising.

Question 40

Can I change plans later?

Accepted Answer

Yes, upgrade or downgrade any time. The change takes effect immediately and the difference is invoiced straight away, pro rata, rather than at your next billing date. You see the exact amount and confirm it before anything is charged.

Question 41

Do you offer annual discounts?

Accepted Answer

Yes. Annual billing is ten months of the monthly price on every plan - two months free compared with paying monthly. See Pricing for the exact numbers.

Question 42

What payment methods do you accept?

Accepted Answer

All major credit cards. Enterprise billing is arranged with you directly - talk to us about what suits your finance team.

Question 43

Do you offer refunds?

Accepted Answer

Partial periods are not refunded - cancel anytime and you keep access until the period you have paid for ends. Refunded in full: a renewal charge you did not intend, if you tell us within 7 days and have not materially used the new period; a first annual payment cancelled within 14 days; an unused AttendSure Hours pack within 14 days; and an Auto Top-Up charge you did not intend, within 7 days, if none of its hours were used. Your Australian Consumer Law rights apply on top. See the Refund Policy for the detail.

Question 44

What are AttendSure Hours?

Accepted Answer

Prepaid time for monitoring on Microsoft Teams and Google Meet. One hour is used for each hour AttendSure is in your meeting, from the host admitting it until it leaves - time waiting in the lobby is not counted. Zoom monitoring does not use AttendSure Hours.

Question 45

How many hours do I get free?

Accepted Answer

Every organisation gets 5 complimentary AttendSure Hours when it signs up - enough to try Teams and Google Meet monitoring during your free trial - and 10 more the first time it moves to a paid plan. Each is given once only, not again on renewal or if you subscribe a second time.

Question 46

How much do more hours cost?

Accepted Answer

10 hours for A$14, 25 hours for A$35, 50 hours for A$70 or 100 hours for A$140, paid by card. Purchased hours do not expire while your subscription is active. An owner or admin buys them from Billing.

Question 47

What happens to my hours if I cancel?

Accepted Answer

Unused hours stay on your account for 12 months. If you subscribe again within that time, you can use them again. After 12 months they expire. Your rights under the Australian Consumer Law are not affected.

Question 48

Where do I see how many hours I have left?

Accepted Answer

On your Dashboard, on Billing and on Usage. When you choose Microsoft Teams or Google Meet to start a session, your remaining hours are shown there too.

Question 49

What happens if we run out during a class?

Accepted Answer

The class is never stopped. Monitoring carries on to the end, your balance can go below zero, and the extra time comes off your next top-up. A new Teams or Google Meet session cannot start until you top up. Zoom keeps working as normal.

Question 50

What is Auto Top-Up?

Accepted Answer

An optional setting, off until you turn it on. You choose when it tops up - for example when you fall below 5 hours - and which pack it buys. AttendSure then charges your saved card automatically and emails a receipt every time. If a payment fails, Auto Top-Up pauses, we let you know, and you can top up by hand. You can turn it off at any time in Billing.

Question 51

Who can buy hours?

Accepted Answer

Owners and admins of your organisation. Everyone in the organisation can see the balance.

Question 52

Can I get a refund on hours?

Accepted Answer

An unused hour pack is refunded in full if you ask within 14 days of buying it, and an Auto Top-Up charge you did not intend is refunded if you tell us within 7 days and none of those hours has been used. Complimentary hours have no cash value and are not refunded. See the Refund Policy for the details.

Question 53

Can I invite my team?

Accepted Answer

Yes. Invite colleagues and assign roles from your account settings.

Question 54

What roles are available?

Accepted Answer

Owner, admin and member - members can see reports without changing settings.

Question 55

Can multiple hosts share one account?

Accepted Answer

Yes, each host connects their own Zoom account under your organisation. Microsoft Teams and Google Meet need no connection - any host can paste a meeting link.

Question 56

How do I contact support?

Accepted Answer

Reach us from the Support page. We respond the same business day on Business, within one business day on Team, and within three business days on Solo and Starter.

Question 57

Is onboarding help included?

Accepted Answer

Guided onboarding is included on Team and Business plans, and Enterprise deployments are onboarded directly with our team.

Question 58

Do you offer training for our team?

Accepted Answer

We run walkthrough sessions for new organisations on request.

Attendance tracking FAQ: Zoom, Teams and Google Meet

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